Exchanges & Returns

We want you to love your purchase but if you are not satisfied with your apparel item, we offer returns or exchanges (note: returns or exchanges are only accepted if the item is unworn & unwashed & must be requested within 30 days of order)

To get your return or exchange started email info@herwaves.com with the following:

  • Name and email address it was ordered under
  • Your order number (it is in your order confirmation email)
  • The size you want to exchange for (if you are looking for an exchange)

We will then email you a return shipping label that you can tape on the package to mail back to us. 

Refund timing: Once your package has been received, we will fully refund you for the item(s) you returned (minus the original shipping) to the original payment method within 7 business days. You'll receive a confirmation email once your return has processed, (please allow up to 48 hours for the refund to show up in your account.) 

Lost or damaged: If your product is damaged or lost in transit (never shows as delivered through tracking) we will happily replace it or refund your money if you contact us within three weeks of a product being received or from the estimated delivery date. Email team@herwaves.com to request a refund and please provide your order number (it is in your order confirmation email). 

However, we are not responsible for locating lost or stolen packages once they have been delivered (shown as delivered on tracking). This applies to both domestic and international orders.

If you suspect your package was stolen please contact the shipping service used (USPS or UPS) and your local police department.

International returns/exchanges: Unfortunately, because of the high cost of shipping international we do not offer free returns (and no exchanged) on international orders but you can send it back to us and get a refund on the apparel item (minus the shipping). Contact us at info@herwaves.com

*Note: All sales are final on sales items, tote bags, art prints, posters, stickers & patches

    Shipping Info

    Most orders are shipped within 2-5 business days for US and 7-21 business days for international shipping.

    Shipping prices US ONLY

    • Shipping rates vary by size and location but typically are $3-$4 for a t-shirt 
    • Free for purchases of $100+ 

    Shipping prices International

    • Shipping cost vary by size and location but typically are $10-$15 for a t-shirt 
    • International orders may be subject to customs and duty charges, which vary greatly depending on the destination country. These charges are the responsibility of the purchesor and payable upon arrival and are not included in the original purchase price or shipping charges.

    Changes to orders

    We cannot guarantee will see your email for a request to change an order before it is shipped. We will try our best if we get the email before shipping.

    Contact info:
    To contact us with any questions email: info@herwaves.com

    Return address:
    Her Waves
    PO Box 232730
    Encinitas, CA 92023-2730